We're Here for You!

Whatever your question may be, you're always welcome to get in touch with us. We'll get back to you as soon as possible! For the fastest response, we recommend sending us a message on Instagram @theshoelacebrand.

Frequently Asked Questions & Good to Know

Have Questions About Our Products?

Wondering about sizes, materials, how our accessories work, or which product is right for you? Feel free to reach out! We're happy to help you find the perfect fit.

Looking for a Retailer?

The Shoelace Brand is available at over 400 retailers across 24 countries. Want to find a store near you? Here you'll find our complete list of The Shoelace Brand retailers.

When Will My Order Be Shipped?

We know you want to receive your new favorites as quickly as possible! Orders placed before 12:00 PM on weekdays are normally packed and shipped the same day. Orders placed later are usually shipped the following business day.

How and Where Are Orders Shipped From?

All orders are packed and shipped with PostNord from our warehouse in Karlstad, Sweden. Our registered business address in Karlstad is not open to visitors, and we do not have a physical store at this location.

Need Help With an Order or Return?

Feel free to contact us by email at info@theshoelacebrand.com. If your question concerns an existing order, please include your order number so we can assist you more quickly.

Interested in Becoming a Retailer?

How exciting! We welcome inquiries from stores interested in offering The Shoelace Brand accessories. Get in touch with us by email, and we'll be happy to share more information about our collection and wholesale terms.