Shipping & Delivery

Last updated: November 1, 2026

Thank you for shopping with The Shoelace Brand! Here you'll find everything you need to know about shipping costs, delivery times, and what to expect when placing an order.

Shipping Rates & Free Shipping

Sweden

• Free shipping on orders of 300 SEK or more.

• Standard shipping: 49 SEK.

International

• Free shipping on orders over €60 / $65.

• Standard shipping: From 99 SEK or the equivalent amount in your local currency.

Applicable shipping costs and available delivery options are always displayed at checkout before you complete your purchase.

Order Processing & Dispatch

We aim to pack and dispatch all orders placed before 12:00 PM on business days on the same day.

Orders placed after 12:00 PM are normally dispatched on the next business day.

Orders placed during weekends or Swedish public holidays will be dispatched no earlier than the next business day.

Estimated Delivery Times

• Sweden: Normally 1–3 business days.

• International: Normally 3–5 business days.

Delivery times may vary and can be longer depending on the destination, shipping carrier, and any applicable customs clearance procedures.

All delivery times are estimates. In the event of delays, your statutory consumer rights remain unaffected.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email. If your selected shipping method includes tracking, the email will also contain a tracking link.

Please note that tracking information may take some time to update after dispatch.

Customs Duties & Import Taxes

Deliveries Within the EU

As our orders are shipped from Sweden, no additional import customs duties normally apply to deliveries within the EU customs territory.

Deliveries Outside the EU

For deliveries to countries outside the EU, such as Norway, Switzerland, the United Kingdom, Canada, and the United States, additional customs duties, import taxes, and handling fees may apply.

These charges are determined by the relevant customs authorities and/or shipping carriers and are the responsibility of the recipient unless explicitly stated otherwise.

The exact amount depends on factors such as the destination country, order value, and local import regulations. We are therefore unable to guarantee the amount of any additional charges in advance.

Shipping Address

Please ensure that your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the address.

Delayed, Damaged or Lost Shipments

If your order is delayed, arrives damaged, or does not arrive, please contact us by email.

We will help you investigate the shipment and find a suitable solution.

Your statutory rights regarding delivery delays, damaged goods, or missing deliveries remain unaffected.

Order Changes & Cancellations

If you wish to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request if your order has not yet been dispatched. Once an order has been shipped, changes or cancellations may no longer be possible.

Your statutory right of withdrawal remains unaffected. For more information, please refer to our Cancellation & Returns Policy.

Contact Us

Have questions about your order or delivery?

Feel free to contact us at info@theshoelacebrand.com.

The Shoelace Brand Stockholm AB
Treffenbergsvägen 11
652 29 Karlstad
Sweden